Privacy Policy

Launchcrew ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services (collectively, the "Service").

By using Launchcrew, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Profile Information: Optional profile details and preferences
• Project Data: Ideas, project descriptions, competitor URLs, and other content you submit
• Payment Information: Billing details processed securely through Stripe (we do not store full card numbers)
• Communications: Messages you send us through support channels

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies: Session and preference cookies (see Section 7)

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process your ideas through our AI validation and analysis features
• Generate competitor research, PRDs, and marketing assets
• Process payments and manage subscriptions
• Send transactional emails (account verification, password resets, billing)
• Respond to your support requests and inquiries
• Improve and personalize your experience
• Analyze usage patterns to enhance our Service
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

3. AI and LLM Data Processing

Launchcrew uses artificial intelligence and large language models (LLMs) to provide core features including idea validation, competitor analysis, PRD generation, and marketing asset creation.

3.1 How AI Processes Your Data

• Your idea descriptions and project details are sent to AI providers for analysis
• Competitor URLs are researched using AI-powered web search
• AI-generated content (scores, PRDs, marketing copy) is stored in your account
• Conversations with AI crew members (Sam, Alex, Robin) are processed in real-time

3.2 AI Provider Data Handling

We use Anthropic (Claude) and Perplexity for AI processing. These providers:

• Process your data only to provide responses to your requests
• Do not use your data to train their models (per our enterprise agreements)
• Do not retain your data beyond the request-response cycle
• Are bound by data processing agreements that protect your information

4. Third-Party Services

We work with trusted third-party service providers:

Each provider has their own privacy policy governing their handling of your data. We recommend reviewing their policies for complete information.

5. Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion request
• Project Data: Retained until you delete it or close your account
• Deleted Items: Soft-deleted items remain in trash for 30 days before permanent deletion
• Usage Logs: Retained for 90 days for security and analytics
• Payment Records: Retained for 7 years as required by tax and accounting regulations

6. Your Rights

6.1 All Users

You have the right to:

• Access your personal data through your account settings
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

6.2 European Union Residents (GDPR)

If you are in the EU/EEA, you additionally have the right to:

• Restrict processing of your personal data
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority
• Request information about international data transfers

6.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, and shared
• Delete your personal information
• Opt out of the sale or sharing of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information
• Limit use of sensitive personal information

To exercise these rights, send us a message.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our Service

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

8. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data in transit
• Encryption at rest for stored data
• Row-level security (RLS) for database access control
• Regular security audits and vulnerability assessments
• Secure authentication with bcrypt password hashing
• Rate limiting and abuse prevention

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required for EU data transfers.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

12. Contact Us

If you have questions about this Privacy Policy or our data practices: